If you’re looking for the front line of our campus infrastructure, look no further than Work Control. The group’s seven employees supervise the maintenance and operations that make TU tick–and they’re the main touch point for the more than 3,000 work orders submitted by students, faculty and staff each month. We spoke with the Work Control staff to get the scoop on what goes on behind the scenes. Read on for how they help to fuel late-night study sessions, plus how the team overcame a move-in day snafu.
During his 16-year tenure, Barry Pina has become known as a jack of all trades–something indicative of the department as a whole. “I deliver packages, collect the payroll from Annapolis, take university vehicles for emissions testing, and serve as the President’s Driver. Work Control is the hub of the campus—we get our men out there and get the job done. We’ll do anything we can to assist the campus community.” -Barry Pina, Courier Driver
Troy Lingelbach heads up Work Control and sounds like a proud father when describing his team. “They are a very caring bunch who have a great passion and dedication to the job.” Lingelbach is currently in the process of employing a mobile work order system which would allow work orders to be sent directly to Work Control employees in the field. “A paperless system would not only increase time efficiency, but save a lot of trees in the process. I have been searching for the perfect mobile device for my staff–preferably one that is reasonably priced, and small enough to be worn on a tool belt but large enough to manipulate with ease. I’m hoping to have the system implemented during the spring semester.” -Troy Lingelbach, Assistant to the Director of Operations and Maintenance
Mike Temple is a retired Baltimore City fire fighter who’s been with Work Control for the past eight years. “I collect calls from campus and send out work orders to the maintenance crew. A lot of these calls come from the worried parents of students who are on their own for the first time.” Fortunately, Temple uses a steady demeanor honed from fighting fires to alleviate parental worries. “It’s important that we get the job done as fast as possible. We just want to help the students and parents in any way possible–that’s what makes this job worthwhile.” -Mike Temple, Work Order System Support Specialist
Gail Vogel is the “go-to-gal” for all things Work Control, but she says the group’s teamwork is what makes them successful. “During a big student move-in day one of the elevators in the Residence Tower stopped functioning. Work Control formed an assembly line with students and parents to assist in moving students’ belongings up the stairs to their rooms. It was really amazing to see our teamwork in action and many parents personally called to thank us for our assistance. Overall, the day ended up being a huge success.” -Gail Vogel, Work Control Business Support Specialist
Collins Downing has been with the Work Control group for about a month and a half, but this isn’t his first rodeo with TU. “I previously held a position in Residence Life, but left for a job offer that I couldn’t refuse. When I returned to TU 15 years later it felt like coming home. I encountered many familiar faces and was reminded about how friendly and welcoming the TU community truly is.” -Collins Downing, Fleet Manager
Dave Turner started out in the field over 23 years ago and now monitors all of the assets on campus. “Machines are expected to fail at times because they’re mechanical equipment. I track asset depreciation to assist in preventative and routine maintenance.” So the next time you purchase a tasty snack without the vending machine eating your money, give a silent cheer for Turner and his crew. “The bottom line is ensuring the safety and integrity of buildings and operational equipment. We really want to keep the campus safe in order to maintain an environment that’s conducive to the education of each student.” -Dave Turner, Asset Manager
Jessica Katz joined the Work Control team about three weeks ago and is amazed by the amount of work that comes through the department. “There’s a lot to learn and I am trying to figure everything out. I take obsessive notes and it helps me stay organized. I’m also lucky to have joined a great team. Anytime I even look like I might need help they ask me what I need.” -Jessica Katz, Office Assistant
Work Control takes care of everyone in the campus community- the students, parents, faculty, staff and even each other. Thanks to Barry, Troy, Mike, Gail, Collins, Dave and Jessica for all you do!
By Amy Juskus