Celebrating the people and projects of TU's Division of Administration and Finance

OTS Information Systems: PeopleSoft and ImageNow Applications Support Teams

by Lyn Kimmel

In 2012, many people take technology, the internet and information systems for granted; unaware of the extensive maintenance required maintaining these large networks and their infrastructure. Our Towson University Information Systems team provides technical PeopleSoft Applications and 3rd party vendor support services to maintain the administrative operations of TU to ensure effective functioning. The team works with their TU functional partners to plan, manage and develop administrative application projects, systems enhancements and production support initiatives and operations. These applications are used by faculty, students, parents, alumni, academic units and administrative support departments on a daily basis.

Under one lead director,  there is a PeopleSoft Security Software Analyst and three Applications Managers that lead a distinct team to provide application production support, project management and development, analysis, design, and testing for all PeopleSoft business support applications, ImageNow support and development efforts, and various 3rd party vendor application implementations and support operations.  In addition to production support, all major system upgrades and enhancement development projects are managed and performed by the Information Systems teams. In the past rolling calendar year, this team has received 463 requests for application support and completed an impressive 388 of those requests.  The outstanding requests are currently in progress.

The PeopleSoft Security Software Analyst, Donna Taylor, serves in a key position supporting all PeopleSoft Applications and functional areas.  The Security Analyst works with data custodians from each functional department to ensure all roles and permissions are accurately defined and controlled, protecting access to critical University data.

The Student Administration group is our largest PeopleSoft support team and is led by Manager Steve Kettinger, supported by a Lead Application Developer, three Senior Applications Developers, one Application Developer, two Senior Business Analysts and one ImageNow Systems Administrator. This team supports all Student Administration functional departments and routinely manages a considerable quantity of system support requests.

The Financials Applications PeopleSoft support team is led by Manager Karen Michalak, supported by one Project Manager, three Senior Applications Developers, one Application Developer, one Business Analyst and one ImageNow Systems Administrator. This team supports all University Financials Administration PeopleSoft initiatives, 3rd party application implementations, and leads most major cross division development and implementation projects.

The Human Capital Management & Personnel Acquisition and Consolidation (PACS) Applications team is led by Manager Terry Love, supported by Terry and two Senior Applications Developer Analysts.  This team supports all University Human Resources and Payroll Applications plus HR data change file consolidations between PACS Universities and State of Maryland Central Payroll Bureau.  In addition, to advance operational efficiency, this team performs development for significant HR and Payroll enhancement projects.

Our Information Systems team members are highly skilled technical resources. They consistently demonstrate professionalism and agility striving to meet the diverse concurrent systems support requests of our functional partners and allows our PeopleSoft systems to process efficiently.

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