Celebrating the people and projects of TU's Division of Administration and Finance

Spotlight on the Bursar’s Office

Department name: Bursar’s Office

Location: Enrollment Services

Director: Thom Ruby

What they do: The Bursar’s Office is the central hub for student billing and payment, financial aid rebate disbursement, account adjustment, collections and research. In the past fiscal year, their 21 employees prepared more than 110,000 eBills and monthly statements and disbursed more than 23,000 financial aid rebate checks, totaling more than $57 million. Whether they’re processing alternative loans or handling private scholarships, the Bursar’s Office makes sure that students receive the funding they’re promised and the university obtains the funds it needs to operate efficiently.

Recently Completed Projects:

  • Replaced paper bills with electronic “eBills” for all student billing statements, saving the university tens of thousands of dollars in printing and mailing costs each year.
  • Transitioned to a third-party vendor credit card payments system which increased payment security and reduced the university’s processing costs by nearly a million dollars per year.
  • Coordinated with a new vendor to offer deferred payment plans to students for the summer trimester, supplementing the existing plans already in place for the fall and spring semesters.

Current Initiatives:

  • Partnering with the Financial Aid Office to automate the alternative loan process so that funds from lenders are sent via electronic fund transfer instead of paper checks. This will expedite the process of posting the funds to student accounts and eliminate the need for students to endorse checks in person at the Bursar’s Office.
  • Creating a campaign to improve communication about the university’s billing and payment processes with incoming freshman and transfer students, as well as their parents.
  • Exploring possible billing changes to the CCBC/TU Transition Program, including combining the two bills—one from CCBC and one from TU—currently distributed to students into one comprehensive bill.
  • Developing and testing systems to allow automated loads of Auxiliary Services fines and charges for smoking, book rentals, and Tiger Reels to be placed on student and faculty/staff accounts.
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